News Articles

• It’s official: PH bests India as No. 1 in BPO

  December 04, 2010
  Philippine Daily Inquirer / reports from Cynthia D. Balana and Lawrence de Guzman, Inquirer Research December 04, 2010 MANILA, Philippines—After... Read more

• Small, Medium-scale Contact Centers Touted as Industry’s ‘Next Big Thing’

  September 29, 2010
  BusinessWorld September 29, 2010 SMALL- AND MEDIUM-SCALE business process outsourcing (BPO) operations are being eyed by the Contact Center Association... Read more